Glowing Lotus
Terms & Conditions
I am committed to providing a professional, welcoming and confidential environment where you can relax and enjoy your chosen complementary therapy.
Professional Standards
Glowing Lotus is committed to providing complementary therapies professionally, ethically and with respect for client wellbeing, privacy and confidentiality.
My professional training, memberships, approvals and insurance include relevant organisations connected with my areas of practice, including:
• Association of Reflexologists (AoR)
• London School of Reflexology – Bergman Method
• Reflexology Lymph Drainage (RLD) – Approved Practitioner
• CTS
• Professional insurance through Alan Boswell
I undertake ongoing professional development and work within the appropriate scope of my training and qualifications.
Treatments offered include:
• Clinical Reflexology
• Reiki Energy Healing
• Indian Head Massage
• Facial Reflexology – Bergman Method
• Reflexology Lymphatic Drainage (RLD)
By booking an appointment with Glowing Lotus, you agree to the following Terms & Conditions.
Booking an Appointment
Appointments can be arranged by telephone or email.
Email: sarajway@hotmail.com
Mobile: 07818159729
Treatments are normally provided from my fixed treatment premises.
In certain circumstances, I may be able to offer a home visit if you are unable to travel. Please contact me to discuss this before booking, as home visits are subject to availability and suitability.
Your First Appointment
Please allow an additional 10–15 minutes at the beginning of your first appointment for an initial consultation.
This gives us time to discuss what you would like from your treatment and allows me to understand any relevant health or wellbeing considerations.
I may ask about your general health, medical history, medications, allergies, injuries or existing medical conditions where these may be relevant to the safety or suitability of your treatment.
Please let me know about any significant medical condition when arranging your appointment wherever possible.
Treatment Safety
Your wellbeing and safety are very important to me.
In some circumstances, a treatment may need to be adapted, postponed or declined.
This may include, but is not limited to:
• Broken skin, open wounds or lesions in the treatment area
• Infections or infectious conditions
• A medical condition that has not previously been disclosed and may affect treatment
• Attending an appointment while intoxicated or under the influence of alcohol or recreational drugs
• Any other circumstance where I reasonably believe proceeding with treatment would be unsafe or inappropriate
If you are unsure whether a medical condition, medication, recent procedure or injury may affect your treatment, please contact me before your appointment.
Where appropriate, you may be advised to seek guidance from your GP or another suitably qualified healthcare professional before proceeding.
Complimentary Therapy Disclaimer
Treatments provided by Glowing Lotus are complementary therapies.
They are not intended to replace appropriate medical advice, diagnosis or treatment from a doctor or other qualified healthcare professional.
I do not diagnose medical conditions, prescribe medication or advise you to discontinue medication or treatment prescribed by a healthcare professional.
If you have symptoms or concerns about your health, you should seek advice from an appropriately qualified healthcare professional.
Individual experiences and responses to complementary therapies vary and no particular treatment outcome can be guaranteed.
Payment
Payment can be made by cash or bank transfer.
Unless otherwise agreed, payment is due at the time of your appointment.
Cancellation Policy
I understand that sometimes circumstances change and you may need to cancel or rearrange your appointment.
Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Providing adequate notice gives me the opportunity to offer your appointment to another client.
Cancellations Less Than 48hours Notice
If you cancel or reschedule your appointment with less than 48 hours’ notice, you will be charged 50% of the booked treatment price.
Missed Appointments
If you do not attend your appointment and have not provided notice, you may be required to pay 100% of the booked treatment price.
Thank you for your understanding and cooperation.
Privacy Policy
Glowing Lotus Privacy Notice
At Glowing Lotus, your privacy and confidentiality are very important to me.
This Privacy Policy explains what personal information I may collect, why I need it, how it may be used and how it is protected.
Information I May Collect
When you contact Glowing Lotus or arrange an appointment, I may collect information including your:
• Name
• Telephone number
• Email address
For the purpose of providing a safe and appropriate treatment, I may also need to collect relevant information concerning your:
• Health and medical history
• Medications
• Allergies
• Injuries
• Existing medical conditions
• Other health or wellbeing information relevant to your treatment
I will only request information that is reasonably necessary for providing my services safely and appropriately.
Why I Collect Information
Your information may be used to:
• Arrange and manage your appointments
• Communicate with you regarding your appointment or treatment
• Carry out appropriate consultations
• Assess whether your chosen treatment is suitable for you
• Provide and adapt treatments appropriately and safely
• Maintain appropriate client and treatment records
• Meet relevant professional, insurance or legal requirements
Your information will not be used for unrelated purposes without an appropriate lawful basis.
Health Information
Some of the information you provide regarding your health or medical history is considered sensitive personal information and will be treated with particular care.
Health information will only be collected and used where it is relevant to providing your treatment safely and appropriately and in accordance with applicable data protection requirements.
Confidentiality
Information disclosed during your consultation or treatment will be treated confidentially.
Glowing Lotus will not sell your personal information.
Personal information will only be disclosed where there is an appropriate and lawful reason to do so, including where you have authorised disclosure or where disclosure is required or permitted by law.
How Your Information Is Stored
Client consultation and treatment records are stored securely.
Reasonable steps are taken to protect your personal information against unauthorised access, accidental loss or inappropriate disclosure.
Electronic information is appropriately protected and any physical client records are stored securely.
How Long Your Information Is Kept
Client consultation and treatment records will normally be retained for at least seven years from the date of your last treatment, where this is necessary to meet applicable professional and insurance requirements.
Records relating to children or young people may need to be retained for a longer period.
Other personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, professional or insurance requirements.
When personal information is no longer required, it will be securely deleted or destroyed.
Emails And Telephone Enquiries
If you contact Glowing Lotus by telephone or email, the information you provide may be used to respond to your enquiry and, where applicable, arrange and administer your appointment.
Marketing
Making an enquiry or booking an appointment does not automatically mean that you have agreed to receive marketing communications from Glowing Lotus.
If Glowing Lotus introduces newsletters, promotional emails or other direct marketing communications, appropriate consent or another applicable lawful basis will be used where required.
Where you have subscribed to marketing communications, you will be able to unsubscribe.
Sharing Your Information
Your personal information will not ordinarily be shared with third parties.
There may be limited circumstances where information needs to be shared, for example:
• Where you have specifically authorised it
• Where necessary to comply with a legal obligation
• Where required in connection with legitimate professional or insurance requirements
Where third-party services are used to operate the website or business, they may process limited personal information where necessary.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information.
Depending on the circumstances, these may include the right to:
• Request access to personal information held about you
• Ask for inaccurate information to be corrected
• Request deletion of your information in certain circumstances
• Request that certain processing is restricted
• Object to certain uses of your information
If you have a question about your personal information or wish to exercise a data protection right, please contact:
Glowing Lotus
Email: sarajway@hotmail.com
Mobile: 07818159729
Changes To This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to Glowing Lotus services, website functionality, professional requirements or applicable data protection requirements.
Last updated: September 2026